Rivorah Jewels – Return and Refund Policy
At Rivorah Jewels, we are committed to providing high-quality jewelry and ensuring our customers are fully satisfied with their purchase. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Products must be unused, in the same condition as received, and in their original packaging.
- Customized, personalized, or engraved jewelry items cannot be returned or exchanged unless defective.
- Sale or clearance items are non-returnable and non-refundable unless damaged.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made jewelry
- Items damaged due to misuse, accidents, or normal wear and tear
- Gift cards or vouchers
3. Initiating a Return
To initiate a return:
- Contact us at rivorahjewels@gmail.com within 14 days of receiving your order.
- Provide your order number, item name, and reason for return.
- Our team will provide instructions for returning the item.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
5. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Shipping costs are non-refundable, except in cases where the item was defective or damaged.
6. Exchanges
- Exchanges are subject to product availability.
- To exchange an item, follow the return process and indicate that you wish to exchange the item for another.
7. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately at rivorahjewels@gmail.com with photos and a description of the issue.
- We will provide a full refund, replacement, or exchange at no extra cost.
8. Contact Information
For any questions regarding returns, refunds, or exchanges, please reach out to us:
Email: rivorahjewels@gmail.com